Technical Support Specialist (Field Based)

At the Carl Stuart Group, we wouldn’t be the industry leader in analytical chemistry, materials characterisation and fluid dynamics that we are without our best-in-class technical services team.

Over the last 35 years we have grown by providing innovative, resilient and reliable solutions and services to all our customers. We are seeking a qualified engineer to help us support and maintain our range of instrumentation used by analysts, scientists, engineers and technicians in a myriad of industries across the island of Ireland.

We have created an innovative, dynamic, trusting environment that allows each member of our team to affect their own growth and development and that of the business as a whole. Our mantra is simple "we work to live we don't live to work, but in order to live well we have to work hard ".

Our ideal engineer has a strong technical background, has an aptitude for detail, can think on his/her feet and is not afraid to ask questions. We’re seeking a fast learner with strong technical skills, someone with presence who can support our customers in a compelling way.

Learning is a way of life here at Carl Stuart so you must have a genuine interest in developing new skills and learning new technologies.

It is essential that our engineers be approachable and professional. His or her efforts will help us extend our national reach and impact.

Our head office is based in Dublin 24. This is a field-based sales role, the territory is the island of Ireland. However, we provide the infrastructure that will allow the successful candidate to be based anywhere in the territory.

Job Title: Technical Support Specialist (Field Based)

Department: Service

Reporting to: Service Delivery Manager

Position Type: Permanent

Start Date: Immediate

Based at: Dublin

Closing date: 23rd of December

Applications made by submitting CV and cover letter by email to orla.wall@carlstuart.com.

Basic Functions:

• To act as a responsible representative of Carl Stuart Ltd. and maintain at all times the best interest of the company, its employees, customers and suppliers.
• To deliver technical support for a range of customers and / or a specific equipment range. This will entail travelling to sites on a country wide basis or even outside the country.
• To maintain the service support for certain customers or equipment range.
• To promote, sell and support activities of the company effectively, you will be expected to build up (in a reasonable time span) a complete understanding of the product range. In addition to learning the technical details relating to the products, you must also become familiar with the applications to which they can most effectively be applied.
• Generate sales opportunities where possible and commit to excellent customer service by building relationships.
• You will be part of the Service Team and so will be required to support the other members of the team.
• Carrying out the service and support duties will require a planned and organised approach, which will allow you to make efficient use of your time.

Specific Duties:

1. Responsibilities for planning calibrations and validations

• Work with service coordinator to arrange site visits
• Ensuring correct spare parts and appropriate in calibration test equipment ready for each site visit.
• Preparing quotes for service proposals and repairs.
• Maintaining and updating our company database and service database with new customers and service jobs and all relevant information updated to the Prospect CRM

2. Responsibilities for performing calibrations and validations

• Customer site tasks: Installations (IQ/OQ), Repairs, Calibrations, Preventive maintenance (PM), Performance verification (PV)
•  Workshop tasks: Repairs, Calibrations, Preventive maintenance (PM), Performance verification (PV), Assemblies
• Ensure compliance with all aspects of our service, calibration, and general quality management procedures at all times.
• Commit to a continuous learning regime with a view to always building on your own personal knowledge and expertise.
• Answering technical queries from customers
• Documenting PV results and producing reports/certificates.

3. Other

• Work closely with the sales team on upcoming projects and identified sale opportunities
• Attend overseas training arranged with Suppliers
• Attend and participate in weekly service meeting and any service training workshops

Knowledge & Key Skills Required:

Desired education: Suitable third level education in an engineering or scientific discipline

Experience required: 

• Two Years’ experience as an instrumentation technician

OR

• Two years’ experience as laboratory technician in

OR

• Suitable prior experience in a relevant field preferably in a gravimetric and or temperature arena
• Ability to travel within Ireland and abroad where necessary
• Excellent communication, interpersonal, and organizational skills
• Strong computer experience including all of the Microsoft Office applications